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    • Quality3
    • Customer service2
    • Cusomer servcie received1

  • Apr 07
  • Luxury / Jewelry
  • Orange City, Florida
  • Wedding Band
  • 450
  • REVIEW RATING 5/5

I thought this company was trust worthy and legit. for Xmas my husband brought me a wedding band to replace the one I had lost. and everything with it was ok no problems so when it came to replace the engagement ring. I thought this company would be good they had beautiful rings at reasonable prices. So for my 8 yr anniversary my husband brought me a white gold sapphire & diamond ring and a... Read more

Was this review helpful? 1 1

  • Apr 01
  • Luxury / Jewelry
  • London, Ontario
  • Earrings
  • 175
  • REVIEW RATING 5/5

I read another review and I have the identical issues! Bought an earring for my boyfriend and it was milky white. I was too mortified to give it to him! None of the earrings I have bought have good quality, I can't wear them as they fall out! I also noticed on the info. that they are not diamonds they are 1-2 chips so they can say diamond! I can't really say I loved anything I got from them, they... Read more

Was this review helpful? 1 0

  • Feb 13
  • Luxury / Jewelry
  • London, Ontario
  • Diamond Earring
  • 335
  • REVIEW RATING 5/5

I ordered a diamond earring for my boyfriend and I received a white hunk of garbage! Pictures of the earring compared to what I received are exact opposites. I was very disappointed and was too embarrassed to give him the earring! My mom ordered earrings that were very nice in the picture and were plastic! They state many items are made with diamonds but when you look at details there is 1-2... Read more

Was this review helpful? 3 0

  • Jan 25
  • Luxury / Jewelry
  • Penetanguishene, Ontario
  • Wedding Band
  • 491
  • REVIEW RATING 5/5

I was interested in buying a 14k wedding band so because they don't list weight I e-mailed and called to find out how much the weight is on the ring I wanted to order, well after being told twice that it would be approximately 4.0g, I decided to order it, well after I received it I put it on a scale and to my dismay it only weighed 2.0g, I called and all they would do is say "sorry about the... Read more

Was this review helpful? 2 0

  • Jan 21
  • Luxury / Jewelry
  • Atlanta, Georgia
  • Earrings
  • 251
  • REVIEW RATING 5/5

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then asked for management, I got Catherine, not much better. they are not problem solvers, and all they ask is do you want a refund. Well I actually wanted my earrings as I had purchased them for a birthday gift. I will NEVER deal with them again. They are horrible to deal with and... Read more

Was this review helpful? 5 0

I ordered a 1/10 carat white gold wedding band from here and so far i love it. Great price, came very fast and diamonds have great sparkle. Not sure about long term durability yet but so far great service not sure why there are so many conplaints. Would recommend to another. Not sure if the band will hold up forever but it does have a lifetime guarentee so awesome :) Add comment

  • Jan 05
  • Luxury / Jewelry
  • Whitehall, Pennsylvania
  • Diamond Engagement Ring
  • 199
  • REVIEW RATING 4/5

The ring was of very poor quality. Was suppose to have slight visible defects, but was very milky & had several defects. Had to pay over $20 to return to them, that they refused to refund the return amount. Customer service claims to be there during the week, but are very difficult to get a hold of, especially over the holiday season. Shipping took several days. I am so very disappointed with... Read more

Was this review helpful? 3 2

  • Dec 30, 2014
  • Luxury / Jewelry
  • Houston, Texas
  • Ring
  • 314
  • REVIEW RATING 5/5

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the order wasn't showing up on my history because I wasn't logged in at the time. Contacted CS to be told the order was cancelled due to payments authorisation issues! B........ They eventually told me due to a glitch the ring had been advertised at the wrong price so they... Read more

Was this review helpful? 3 1

  • Dec 26, 2014
  • Luxury / Jewelry
  • Fairview, Texas
  • Diamond Earrings
  • 3
  • 3
  • 263
  • REVIEW RATING 5/5

The best place to buy diamond jewelry is from Costco! You will get what you pay for! The quality, color & clarity is much superior at Costco. I ordered a pair of 4 carat diamond studs from Superjeweler & I have CZ studs that have as much fire as these pitiful stones from Superjeweler. I actually took the Superjeweler pair into Costco to compare side by side with a similar pair &... Read more

Was this review helpful? 6 1

  • Oct 07, 2014
  • Luxury / Jewelry
  • South Bend, Indiana
  • Wedding Band Set
  • 1621
  • REVIEW RATING 5/5

I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face... Read more

Was this review helpful? 20 1

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