SuperJeweler Complaints and Reviews

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Main address: 20 East 46th St. 10017 New York NY
(877) 888-0175, 917-591-6225,
  • 25 complaints
  • $9.3K claimed losses
  • $372 average
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  • Jul 17
  • Luxury / Jewelry
  • London, England
  • Defective Rings
  • 2

After sending me a second ring because the first one lost its stone after two hours, the second ring lost it's stone after three hours. I therefore asked for my money back but they said they don't allow a refund after one month. I had ordered this ring for a couple of weddings so only wore them on the days. Should have worn them more and would have found out sooner! I was offered to telephone... Read more

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  • Feb 10
  • Luxury / Jewelry
  • Chicago, Illinois
  • Ring
  • 17

I ordered a ring for my girlfriend's birthday on 1/18. Received an email that it was shipped 4 days later and here I am 25 days later, still waiting for the ring to arrive. Girlfriend's birthday has come and gone and I looked like an *** because I had to scramble for another gift at the last minute. Superjeweler uses DHL to deliver, which is an awful service. They didn't have shipping info for 2... Read more

Was this review helpful? 0 0

  • Jan 03
  • Luxury / Jewelry
  • Kuala Lumpur, Kuala Lumpur
  • Bad Customer Service
  • 1
  • 147

An attractive pricing sale from one of the biggest sellers on Ebay drew my attention.14k white gold necklace with 1/4crt round cutting diamond,for only $99.99.Perfect for my NewYear gift to surprise her.============Ordered it with excitements, anticipation, took more than 3 days to finally confirm shipping.Tracked the parcel and it was delivered so far so good.============Until... Read more

Was this review helpful? 15 0

  • Jan 03
  • Luxury / Jewelry
  • Jewelery Ring
  • 2
  • 131

I purchased on 2nd December, thought it was well in time for Christmas. The product did not arrive until 3rd Jan 2014. In the meantime, I made several complaints and they just kept saying sorry and to wait. When the product arrived, the diamond was CLOUDY AND MILKY, at first I even thought it was a fake diamond! Even fake diamonds are shinier!! In short, don't ever buy from them. you never know... Read more

Was this review helpful? 5 2

  • Dec 24, 2013
  • Luxury / Jewelry
  • San Antonio, Texas
  • Jewelery Delivery
  • 2
  • 72

I ordered 2 rings both on 12/15 both being delivered by Christmas. one got here Christmas Eve and the other wont be here till the 27th. Their customer service just says I'm sorry. Well I guess their guarantee doesn't mean anything. shouldn't I get it free then if you guarantee it to be here. I have talked to 2 different CSR's and neither of them will do anything about it. Will never order from... Read more

Was this review helpful? 1 1

  • Dec 22, 2013
  • Luxury / Jewelry
  • Redding, California
  • Jewelry
  • 103

I should have got a clue when SuperJeweler was selling the ring I bought for less than half what everyone else was. The ring they sent did not look anything like the picture. Felt like aluminum. Looked like it came out of a bubble gum machine. I am starting to hone on certain parts of the country to avoid if you do a lot of online shopping. New York and Florida stand out. I have purchased 7... Read more

Was this review helpful? 2 0

  • Dec 09, 2013
  • Luxury / Jewelry
  • Shipping Service
  • 54

Hello, Ordered my items from Super jeweler . com on 11/26/13, Plenty of time to receive and re ship the items for Christmas. I am now being told the items MAY ship on 12/16/13 because Super jeweler is "behind" in shipping due to holiday rush. Really? Never again. I ordered products which were shipped from CHINA of of Ebay and have had those items for three days! Rethink. Don't believe the... Read more

Was this review helpful? 2 0

  • Nov 29, 2013
  • Luxury / Jewelry
  • Mens Sapphire Ring
  • 68

I recently purchased a mens Sapphire ring, when it arrived it was scratched and the gem was so badly mounted the ring could not be worn. When I contacted the sales Team Scott and Alexandra they advised me that the ring had been discounted because they were aware that it did not fit the mount!!! Oh my god why would you send out goods which you already know are faulty, and not tell the purchaser... Read more

Was this review helpful? 3 1

  • Nov 07, 2013
  • Luxury / Jewelry
  • Diamonds
  • 96

what is everyones problem, i have bought from them a bunch, some things i do not like, big deal a few bucks to return, beats driving to the store at $4/gallon gas. i buy online all the time, never from a store that will not allow a return, i know that it takes time to get in transit. i get so tired of people complaining about all companies when so much is out of there hands. really, too much... Read more

Was this review helpful? 2 0

  • Oct 22, 2013
  • Luxury / Jewelry
  • Diamond Stud Earrings
  • 2
  • 171

I checked out a lot of superjeweler reviews before i bought a pair of 1 1/2 carat diamond stud earrings. But my friend bought a necklace from and said they got an amazing deal, so i decided to go for it. The order process was easy and fine. I called customer service to find out when my order would ship and they gave me a straight answer, so I was happy. The earrings are great,... Read more

Was this review helpful? 3 5
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