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2.7 Based on 26 reviews Compare to others
  • Customers like
    • People 2
    • Excellent 1
  • Customers don't like
    • Quality 5
    • Customer service 4
    • Service 2

Recently purchased Halo 14K 1.25 carat two tone engagement ring through this company . Had excellent customer service and the piece is absolutely gorgeous! Took it to local jeweler for appraisal and was shocked to learn how much I saved. Will continue to shop through them as the quality is fantastic and their pieces are truly beautiful! Love this jeweler!!!! It was a clearance item so I was... Read more

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I purchased both items, JWL16441 1ct Five Row Diamond Bracelet and JWL13034 Shimmering Stars Diamond Teardrop Necklace at a decent price, but when they arrived I realized I was ripped off. The bracelet in particular came in a horrible box and look like a piece I can buy from the local 99 cent store; the pendant was better packed and actually looked better. However, you can tell even without... Read more

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purchased some 1ct diamond ear rings for my little princess and fresh out the box the trashy rocks has a black inclusion and im like WTF is this who would purchase these in there right mind.... I would never purchase from these fakes again... then the customer service lady tells me she is sending me a return label but i get return instructions instead, call in about the return label only to be... Read more

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This company is a scam. The "certificate of authenticity" is fraudulent. I actually had a customer service representative tell me that the diamonds had been "clarity enhanced" and that was a real thing!! The diamond ear rings I purchased were a graduation present. After seeing them 2 months later, the diamonds had turned a grey, smokey color. The representative told me that there wasn't anyway... Read more

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I worked for this company there charge 3xs the price they pay for items, I have been told by supervisors and the owner to "take their money" and also "when in doubt make *** up." These people are not interested in anything but the money you will spent. They do not meet expected ship dates. They do not let customers know when an item is out of stock. You will need to call them to get your money... Read more

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I bought an Octavius men's watch, and was sent the wrong model. Not only that, but the one they sent me was damaged. I sent three emails detailing order number, correct model number and model number for the one I was sent. I got the automated "we'll get right back to you" email right away, but no further response. It's been about 6 weeks since my first email. ZERO customer service! What does it... Read more

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I have made a few purchases from SuperJeweler and was planning on buying our wedding rings there as well but unfortunately I had a bad experience with trying to exchange a diamond flower bracelet I had bought for one of my bridesmaids. It broke after she wore it a couple of times and I went online and attempted to exchange it for another one. The first rep I chatted with informed me that... Read more

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I ORDERED THREE PAIRS OF EARRINGS IN EARLY DECEMBER. THEY NEVER ARRIVED. AFTER MANY LAME EXCUSES I HAVE INVESTIGATED FURTHER AND FOUND THIS IS A COMMON OCCURRANCE WITHIN THIS COMPANY. IT WILL COST YOU DEARLY IN PHONECALLS AND EMAILS THAT ARE NEVER REPLIED TO. DO NOT USE AND CONSIDERING REPORTING TO US AUTHORITIES.THIS COMPANY SHOULD BE INVESTIGATED REGARDING ITS BUSINESS THEY WILL TAKE YOUR... Read more

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I purchased 2 pair of earrings both have diamond chips. The cost of earrings 32.00 each. I can barely see the diamonds. They are not the most beautiful but you get what you pay for. I will keep them but i will not purchase here again. Next time i will go Nordstrom's Rack and get fake diamonds, they r larger and about the same price. This company uses photography to sale the jewelry which is... Read more

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I bought two watches from them, before christmas. Both watches came damaged. I emailed them and got a automatic email back saying they would back to me on the first business day. They did not, l, emailed, them again and they still did not return my email. So l called them. They did not return my phone call. I'm stuck with two broken watches. MY ADVICE, DO NOT BUY FROM THIS SHADY COMPANY!!!!! They... Read more

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