2.1
  • Customer service2 votes
  • Quality2 votes
  • Cusomer servcie received1 votes
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  • Feb 13
  • Luxury / Jewelry
  • London, Ontario
  • Diamond Earring
  • 64
  • REVIEW RATING 4/5

I ordered a diamond earring for my boyfriend and I received a white hunk of garbage! Pictures of the earring compared to what I received are exact opposites. I was very disappointed and was too embarrassed to give him the earring! My mom ordered earrings that were very nice in the picture and were plastic! They state many items are made with diamonds but when you look at details there is 1-2... Read more

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  • Jan 25
  • Luxury / Jewelry
  • Penetanguishene, Ontario
  • Wedding Band
  • 180
  • REVIEW RATING 4/5

I was interested in buying a 14k wedding band so because they don't list weight I e-mailed and called to find out how much the weight is on the ring I wanted to order, well after being told twice that it would be approximately 4.0g, I decided to order it, well after I received it I put it on a scale and to my dismay it only weighed 2.0g, I called and all they would do is say "sorry about the... Read more

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  • Jan 21
  • Luxury / Jewelry
  • Atlanta, Georgia
  • Earrings
  • 91
  • REVIEW RATING 4/5

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then asked for management, I got Catherine, not much better. they are not problem solvers, and all they ask is do you want a refund. Well I actually wanted my earrings as I had purchased them for a birthday gift. I will NEVER deal with them again. They are horrible to deal with and... Read more

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  • Jan 05
  • Luxury / Jewelry
  • Whitehall, Pennsylvania
  • Diamond Engagement Ring
  • 103
  • REVIEW RATING 4/5

The ring was of very poor quality. Was suppose to have slight visible defects, but was very milky & had several defects. Had to pay over $20 to return to them, that they refused to refund the return amount. Customer service claims to be there during the week, but are very difficult to get a hold of, especially over the holiday season. Shipping took several days. I am so very disappointed with... Read more

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  • Dec 30, 2014
  • Luxury / Jewelry
  • Houston, Texas
  • Ring
  • 173
  • REVIEW RATING 5/5

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the order wasn't showing up on my history because I wasn't logged in at the time. Contacted CS to be told the order was cancelled due to payments authorisation issues! B........ They eventually told me due to a glitch the ring had been advertised at the wrong price so they... Read more

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  • Dec 26, 2014
  • Luxury / Jewelry
  • Fairview, Texas
  • Diamond Earrings
  • 2
  • 2
  • 144
  • REVIEW RATING 5/5

The best place to buy diamond jewelry is from Costco! You will get what you pay for! The quality, color & clarity is much superior at Costco. I ordered a pair of 4 carat diamond studs from Superjeweler & I have CZ studs that have as much fire as these pitiful stones from Superjeweler. I actually took the Superjeweler pair into Costco to compare side by side with a similar pair &... Read more

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  • Oct 07, 2014
  • Luxury / Jewelry
  • South Bend, Indiana
  • Wedding Band Set
  • 1464
  • REVIEW RATING 5/5

I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face... Read more

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  • Aug 22, 2014
  • Luxury / Jewelry
  • Washington, District Of Columbia
  • Earrings Quality
  • 650
  • REVIEW RATING 5/5

While my order was processed and item mailed out in a short time period (a few days worth), the quality of the earrings were nothing anyone would want to accept. The diamonds looked fake. No sparkle whatsoever. If I wanted fake diamonds I'd go spend 5 dollars at Walmart. The company was very quick though at receiving back the item and refunding my money so no complaints there! Not sure about... Read more

Was this review helpful? 6 1

  • Aug 02, 2014
  • Luxury / Jewelry
  • Engagement Ring
  • 737
  • REVIEW RATING 5/5

Garbage. The stone that I received was not an SI diamond at all, it had visible inclusions to the naked eye. I took the ring to my local jeweler who confirmed this. I had spoken to both James and Catherine @ Super Jeweler in regards to this and I was given their personal assurance that this would be resolved and the diamond would be replaced with the quality stone that was advertised and it would... Read more

Was this review helpful? 2 2

  • Jul 17, 2014
  • Luxury / Jewelry
  • London, England
  • Defective Rings
  • 1
  • 1
  • 314
  • REVIEW RATING 5/5

After sending me a second ring because the first one lost its stone after two hours, the second ring lost it's stone after three hours. I therefore asked for my money back but they said they don't allow a refund after one month. I had ordered this ring for a couple of weddings so only wore them on the days. Should have worn them more and would have found out sooner! I was offered to telephone... Read more

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