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  • Customers like
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  • Customers don't like
    • Quality3
    • Customer service2
    • Horrible experience1

  • 1 day ago
  • Luxury / Jewelry
  • Hensall, Ontario
  • 1Ct Diamond Bracelet
  • 4
  • REVIEW RATING 4/5

They stated they could have shipping by Christmas. It showed up January 5th. After all that it was broken. The clasp was lying beside the bracelet in the box. Let me be clear, this was not damaged in transit. It was packaged like this. Shipped it back and it was lost in the mail. They refused to refund me because Canada Post said they never had the item. I spent over 15 hours on the... Read more

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  • Jun 11
  • Luxury / Jewelry
  • Glen Allen, Virginia
  • Jewelry
  • 140
  • REVIEW RATING 4/5

If it seems too good to be true it is....not what they claim and their site needs to be shutdown...horrible quality and then like pulling teeth to get your money back....SCAM....also had to leave messages on their answering machine for a call back? One woman handling everything by the name of Alexandria Greene....small operation with phony website. DO NOT TRUST THEM OR SEND MONEY...you will be... Read more

Was this review helpful? 0 0

  • Apr 07
  • Luxury / Jewelry
  • Orange City, Florida
  • Wedding Band
  • 693
  • REVIEW RATING 5/5

I thought this company was trust worthy and legit. for Xmas my husband brought me a wedding band to replace the one I had lost. and everything with it was ok no problems so when it came to replace the engagement ring. I thought this company would be good they had beautiful rings at reasonable prices. So for my 8 yr anniversary my husband brought me a white gold sapphire & diamond ring and a... Read more

Was this review helpful? 3 4

  • Apr 01
  • Luxury / Jewelry
  • London, Ontario
  • Earrings
  • 266
  • REVIEW RATING 5/5

I read another review and I have the identical issues! Bought an earring for my boyfriend and it was milky white. I was too mortified to give it to him! None of the earrings I have bought have good quality, I can't wear them as they fall out! I also noticed on the info. that they are not diamonds they are 1-2 chips so they can say diamond! I can't really say I loved anything I got from them, they... Read more

Was this review helpful? 1 0

  • Feb 13
  • Luxury / Jewelry
  • London, Ontario
  • Diamond Earring
  • 401
  • REVIEW RATING 5/5

I ordered a diamond earring for my boyfriend and I received a white hunk of garbage! Pictures of the earring compared to what I received are exact opposites. I was very disappointed and was too embarrassed to give him the earring! My mom ordered earrings that were very nice in the picture and were plastic! They state many items are made with diamonds but when you look at details there is 1-2... Read more

Was this review helpful? 4 0

  • Jan 25
  • Luxury / Jewelry
  • Penetanguishene, Ontario
  • Wedding Band
  • 578
  • REVIEW RATING 5/5

I was interested in buying a 14k wedding band so because they don't list weight I e-mailed and called to find out how much the weight is on the ring I wanted to order, well after being told twice that it would be approximately 4.0g, I decided to order it, well after I received it I put it on a scale and to my dismay it only weighed 2.0g, I called and all they would do is say "sorry about the... Read more

Was this review helpful? 2 0

  • Jan 21
  • Luxury / Jewelry
  • Atlanta, Georgia
  • Earrings
  • 305
  • REVIEW RATING 5/5

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then asked for management, I got Catherine, not much better. they are not problem solvers, and all they ask is do you want a refund. Well I actually wanted my earrings as I had purchased them for a birthday gift. I will NEVER deal with them again. They are horrible to deal with and... Read more

Was this review helpful? 5 0

I ordered a 1/10 carat white gold wedding band from here and so far i love it. Great price, came very fast and diamonds have great sparkle. Not sure about long term durability yet but so far great service not sure why there are so many conplaints. Would recommend to another. Not sure if the band will hold up forever but it does have a lifetime guarentee so awesome :) Add comment

  • Jan 05
  • Luxury / Jewelry
  • Whitehall, Pennsylvania
  • Diamond Engagement Ring
  • 222
  • REVIEW RATING 4/5

The ring was of very poor quality. Was suppose to have slight visible defects, but was very milky & had several defects. Had to pay over $20 to return to them, that they refused to refund the return amount. Customer service claims to be there during the week, but are very difficult to get a hold of, especially over the holiday season. Shipping took several days. I am so very disappointed with... Read more

Was this review helpful? 3 2

  • Dec 30, 2014
  • Luxury / Jewelry
  • Houston, Texas
  • Ring
  • 350
  • REVIEW RATING 5/5

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the order wasn't showing up on my history because I wasn't logged in at the time. Contacted CS to be told the order was cancelled due to payments authorisation issues! B........ They eventually told me due to a glitch the ring had been advertised at the wrong price so they... Read more

Was this review helpful? 3 1

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