SuperJeweler Complaints and Reviews

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Main address: 20 East 46th St. 10017 New York NY
(877) 888-0175, 917-591-6225,
  • 28 complaints
  • $9.5K claimed losses
  • $339 average
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  • Oct 07
  • Luxury / Jewelry
  • South Bend, Indiana
  • Wedding Band Set
  • 676

I purchased a 1 carat wedding band set through The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face... Read more

Was this review helpful? 9 0


  • Aug 22
  • Luxury / Jewelry
  • Washington, District Of Columbia
  • Earrings Quality
  • 364

While my order was processed and item mailed out in a short time period (a few days worth), the quality of the earrings were nothing anyone would want to accept. The diamonds looked fake. No sparkle whatsoever. If I wanted fake diamonds I'd go spend 5 dollars at Walmart. The company was very quick though at receiving back the item and refunding my money so no complaints there! Not sure about... Read more

Was this review helpful? 5 1


  • Aug 02
  • Luxury / Jewelry
  • Engagement Ring
  • 448

Garbage. The stone that I received was not an SI diamond at all, it had visible inclusions to the naked eye. I took the ring to my local jeweler who confirmed this. I had spoken to both James and Catherine @ Super Jeweler in regards to this and I was given their personal assurance that this would be resolved and the diamond would be replaced with the quality stone that was advertised and it would... Read more

Was this review helpful? 1 2


  • Jul 17
  • Luxury / Jewelry
  • London, England
  • Defective Rings
  • 1
  • 1
  • 186

After sending me a second ring because the first one lost its stone after two hours, the second ring lost it's stone after three hours. I therefore asked for my money back but they said they don't allow a refund after one month. I had ordered this ring for a couple of weddings so only wore them on the days. Should have worn them more and would have found out sooner! I was offered to telephone... Read more

Was this review helpful? 0 0


  • Feb 10
  • Luxury / Jewelry
  • Chicago, Illinois
  • Ring
  • 160

I ordered a ring for my girlfriend's birthday on 1/18. Received an email that it was shipped 4 days later and here I am 25 days later, still waiting for the ring to arrive. Girlfriend's birthday has come and gone and I looked like an *** because I had to scramble for another gift at the last minute. Superjeweler uses DHL to deliver, which is an awful service. They didn't have shipping info for 2... Read more

Was this review helpful? 0 0


  • Jan 03
  • Luxury / Jewelry
  • Kuala Lumpur, Kuala Lumpur
  • Bad Customer Service
  • 2
  • 2
  • 559

An attractive pricing sale from one of the biggest sellers on Ebay drew my attention.14k white gold necklace with 1/4crt round cutting diamond,for only $99.99.Perfect for my NewYear gift to surprise her.============Ordered it with excitements, anticipation, took more than 3 days to finally confirm shipping.Tracked the parcel and it was delivered so far so good.============Until... Read more

Was this review helpful? 18 0


  • Jan 03
  • Luxury / Jewelry
  • Jewelery Ring
  • 2
  • 2
  • 243

I purchased on 2nd December, thought it was well in time for Christmas. The product did not arrive until 3rd Jan 2014. In the meantime, I made several complaints and they just kept saying sorry and to wait. When the product arrived, the diamond was CLOUDY AND MILKY, at first I even thought it was a fake diamond! Even fake diamonds are shinier!! In short, don't ever buy from them. you never know... Read more

Was this review helpful? 5 2


  • Dec 24, 2013
  • Luxury / Jewelry
  • San Antonio, Texas
  • Jewelery Delivery
  • 2
  • 2
  • 153

I ordered 2 rings both on 12/15 both being delivered by Christmas. one got here Christmas Eve and the other wont be here till the 27th. Their customer service just says I'm sorry. Well I guess their guarantee doesn't mean anything. shouldn't I get it free then if you guarantee it to be here. I have talked to 2 different CSR's and neither of them will do anything about it. Will never order from... Read more

Was this review helpful? 1 1


  • Dec 22, 2013
  • Luxury / Jewelry
  • Redding, California
  • Jewelry
  • 192

I should have got a clue when SuperJeweler was selling the ring I bought for less than half what everyone else was. The ring they sent did not look anything like the picture. Felt like aluminum. Looked like it came out of a bubble gum machine. I am starting to hone on certain parts of the country to avoid if you do a lot of online shopping. New York and Florida stand out. I have purchased 7... Read more

Was this review helpful? 2 0


  • Dec 09, 2013
  • Luxury / Jewelry
  • Shipping Service
  • 113

Hello, Ordered my items from Super jeweler . com on 11/26/13, Plenty of time to receive and re ship the items for Christmas. I am now being told the items MAY ship on 12/16/13 because Super jeweler is "behind" in shipping due to holiday rush. Really? Never again. I ordered products which were shipped from CHINA of of Ebay and have had those items for three days! Rethink. Don't believe the... Read more

Was this review helpful? 3 0

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