Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
or
2.8 Based on 41 reviews
Compare to others
  • Customers like
    • People 2
    • Telephone service with elizabeth 1
    • Warranty 1
  • Customers don't like
    • Quality 6
    • Customer service 5
    • Horrible experience 4
Advanced
search
loading...
More Less

I had a 4ct tennis bracelet & lost it. It took me several years to get money to replace it as it was not insured. I ordered a 4 ct from superjewelers - paid more money than for the first one. It is tiny you can barley see the diamonds. Not sure how they weigh their stuff but very disappointed & feel mislead.

Add comment

I order their deal of 2 diamond earrings they made them seem like they were real good size until I received them ...they were almost microscopic and look very cheap .. it took forever for them to ship and I cant even wear them they are tiny they sent me a 5 .00 dollar gift card I would never shop with them again it was a big waste of time and money in my view I also told my friends to never shop with them they were falsely advertised from my... Read more

Was this review helpful? 1 0

I have ordered many times from SuperJeweler and although the quality may not be the best, for the price paid I have been pretty happy. The only time I was unhappy was when I ordered the mystery box. I was very upset with what was in it and I wrote a review. Within a day I received a very sweet e-mail apologizing that I was unhappy and they were sending me another gift free of charge. The new box arrived and there was about 8 pieces of... Read more

Was this review helpful? 0 0

Nothing happened to me but im so glad i read all this stuff before i ordered!!! I had diamond earrings all ready to order, then i seen these comments and thought let me read first, im SO glad i did!!!! I dont have much $ and certainly not to buy jewlery that changes colors, breaks easy ect...so thanks to you people for saving me!!!!

Add comment

After not receiving packages for over a month or more plus moving, waited to catch up to new address. Still no boxes. Called several times, and was told to either call back for claims, and then never talked with claims. Supposedly orders canceled or no record. Lost money on the transactions. They assured me no payment taken out. Do not believe them. Plus the mystery boxes were truly cheap costume jewelry. Got no satisfaction from them or even... Read more

Was this review helpful? 0 0

Much less gold than expected, 3x less actual appraisal value. Will return for full refund. I am going to try for a pair of earrings but if I must I will return and no longer purchase from superjewler

Add comment

I have sent them back with a tracking number etc. Sent back within two days of receiving them so there would be no issues. By reading all these reviews I would be nervous but I used my CIBC Visa which is the only way to shop. They will charge back the company if the refund does not come. Can then contact BBB and write up a negative or positive review. I did not see these reviews before ordering so nervous and awaiting my refund. Will let... Read more

Was this review helpful? 0 1

Ring and free gift were damaged. Apparently no inspection before shipping. Ring, free give and free jewelry cleaner solution sent back to get the ring replaced or repaired. I asked for quote on larger stone and that person never called back. Apparently no communication between staff when one goes on vacation. Feeling defeated, I said send the repaired ring back. Ring came in today in a cheap box without the cleaning solution and free Mother's... Read more

Was this review helpful? 0 1

Amazing customer service and shipping. I'll be coming back again soon! :) Read more

Was this review helpful? 1 0

I ordered a ring. Very pretty. Doesn't look cheap. Delivered in a timely manner. Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about SuperJeweler.
Filing a new complaint about
×