Anonymous

Overall good company

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Superjeweler - Overall good company
I am pretty satisfied with the company not sure why I am hearing all the bad reviews. I ordered two gem stone rings a sapphire one and a blue topaz one overall I am extremely satisfied with the quality for the price I payed. I also bought a 14k gold micro pave princess cut diamond wedding set and for the money it is decent quality not A+ jewelry store quality as the main diamond has some inclusions in it but this was specified in the description. Please do your homework on diamonds when shopping for one pay attention to the color and clarity so you know what your getting. Also some of the images of the are magnified so pay attention to karat weight and dimensions of the ring so you have an idea of how big it will be. Bottom line: If you aren't that picky about the clarity of the diamond and what some extra bang for your buck Superjeweler is for you. Also I think they have some good buys on gem stone rings. Overall I would recommend them just make sure you do your research first. Also go to different websites sometimes you can find the same ring at a lower prices on other sites.
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Reason of review:
Good quality
Jayleah Xwg

Feeling Hustled

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Bought a 2.5 carat halo ring from Super Jeweler. I received it after about four weeks after ordering.

Which was fine for my plans.

I took the ring to a local jeweler friend in town. And was shocked at his discovery.

He examines the diamond. And discovers, that the Center diamond (was yellow in color ... noticeable to the naked eye) was actually injected with another substance to remove the large inclusion.

And had a filler material that was not a diamond. I was pissed. Because the reason their prices are cheaper. Is because of these low grade diamonds they sell.

Most jewelry store won’t even carry this quality. . Since my two months grace period for returns was over. I merely traded thier(Super Jewler’s) diamond, for and update in color, size an clarity.

Oh I took a financal bathe. But I wasn’t going to start my life with my Lady .. with a flawed diamond.

Don’t buy from these people .. unless you just don’t care about quality.

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Reason of review:
Not as described/ advertised
4 comments
SuperJeweler.com

Dear Customer,What you have bought is a Clarity Enhanced Diamond, which is CLEARLY DISCLOSED ON OUR WEBSITE.It's interesting that you did not trust your "Jeweler Friend" enough to buy a diamond from him in the first place.At SuperJeweler, our goal is to make our customers 100% satisfied. What would make you 100% happy? Please contact us and let us know.Truly,SuperJeweler Customer Service

Guest
reply icon Replying to comment of SuperJeweler.com

I saw the ad on Facebook and decided to read the reviews. I’m shocked to see how unprofessional the company’s response is.

I guess their customers are absolutely not right.

Folks get defensive when they know their scam is up and it’s publicized - and boy was the “verified rep” defensive.Maybe their website should define what “clarity enhanced” means and maybe they’ll have happy customers who know what they’re ordering and are simply happy with the steal of a deal they’re getting.I think this customer only purchased for a bargain and regrets NOT buying from his jeweler friend. Lesson learned.No future customer here.

Guest
reply icon Replying to comment of Guest-1455671

Dear KN777,Unfortunately, its extremely likely that the above review is from a competitor, not a real customer. Real customers contact us and make returns and receive full refunds, not trade items they arent happy with to "jeweler friends."Our goal as a company is always to make customers 100% Happy. In this case its just not a real situation.Andrew FoxSuperjeweler.com

Guest
reply icon Replying to comment of Guest-1455947

Good try ... I was definitely a customer.

What a sleazy company.

Really glad I dumped their diamond ... for a real one.

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Anonymous

JUNK!

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Superjeweler - JUNK!

I bought a “$200” watch on special for $20. The watch ended up being a $5 Chinese watch with a fake second hand and strap that won’t stay.

No response from customer service. Better to be ripped off from a street dealer than a srore named “Super Jeweler” I could not recommend this company based on the dishonesty of this deal. I can only imagine what their “diamond” rings look like. The special was buy one get one free.

Even at that price, it was a rip-off.

I have 21 more words to meet the requirement of this review. Hopefully I helped someone from making the same mistake I have made with Super Jeweler

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Cons:
  • Product
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

And you were dumb enough to think you could buy a $200 for $20 , a fool and his money are soon parted

Guest

Wow a $200 watch for $20 ...didnt that tell you something ?

If its too good to be true it always is.

If you look at it the other way and that is from the sellers side he made a killing !

A $5 watch was sold for $20

Now tell me who is the smart one here ?

If you want a $200 watch go and pay $200 for it from a reputable shop. I am 100% sure when you sent off the $20 you thought you were the winner and you didnt have any problems buying something for 10% of its true value. Costly lesson but please learn

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Tammy L Srk

Pissed off Customer

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I purchased a $517 ring for my wife for our upcoming anniversary.

Got a notice we had to pay an extra $67 on a COD charge. When

she called Super Jeweler to talk to a manager. The manager did not

care! Simply said if you don't want it send it back! Theres nothing

we can do for you period. Wow what happened to making the customer happy? I have spent thousands of dollars on rings to Super

Jeweler. Will never buy from them again

Tammy Lehmann

705 345 ****

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Reason of review:
Problems with payment
2 comments
Guest

Hi Tammy,I can see lots of problems with your order, none of which are your fault.SuperJeweler has a Duty and Tax paid program, so you should not have had to pay the tax. I'm sorry that Customer Service did not properly help you and it sounds like the person you spoke to was not nice. I feel very badly about that.I will personally figure out what happened and get it taken care of for you.I hope you can forgive us for this mess.Truly,Andrew FoxPresident

Guest

have you ever bought a diamond ring?

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Anonymous

They suck

Superjeweler - They suck
My order was cancelled before it was shipped. Upon purchase on 1/27, the website stated that my purchase would ship on 1/31. By 2/3 it still had not shipped. I emailed customer service and was given a vague, non-informative answer. Later, there was a follow up email to see if I was satisfied with the customer service response. I said no and that I was considering cancelling my order. When I logged in to the Super Jeweler site, my order had been cancelled.  If this is Super Jeweler's idea of customer service, I will take my business elsewhere. Obviously they do not value me as a customer.
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Reason of review:
Order processing issue
Darby Qky

Terrible Customer Service

I was alerted to a great deal on some diamond earrings from SuperJewelers.com a couple of weeks before Valentines day and boy do I regret it. We were celebrating on the 9th (weekend before) and the listing for the product says that they would ship by Thursday the 8th. I called in Tuesday the 6th and paid extra to receive overnight FedEx shipping to make sure I had the gift on Friday the 9th and was charged immediately and confirmed with their customer service rep that it would be shipping out Thursday. Thursday passed and I called Friday morning as I never received any tracking information on the order. The rep immediately put me on hold to look over the order. She then informed me that she would need to call me back so she could talk to someone about why she could not see the information (already a bad sign). I received a call back from Sierra to inform me that my order was still there and would be shipping out today, Friday. That would mean that I would receive the order Saturday which was too late. When I told her that when I paid for the expedited shipping was told it would be shipping out on Thursday by FedEx overnight she had nothing to say other than "I was the person you spoke to that day." No attempt to fix the issue or offer me anything to help make the customer happy. When I asked for a refund on the shipping she said "then your order will only be sent out on our normal shipping method" as if they did not just screw up my order and gift I had planned for that night! My only other action they gave me was to "just cancel your order." Any other decent company out there would offer something to an unhappy customer if they screwed up their order. I informed her of what terrible customer service this was, and asked to just refund my shipping as I didn't want to speak another word to a company who will not be held accountable for their mistakes. I should have looked them up a little more online before I purchased as I am not the only one with bad experiences.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Same thing happened to me!

Anonymous
map-marker New York, New York

A damn shame

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Superjeweler - A damn shame
I ordered a 1carat tennis bracelet in platinum overlay 7 inches for 94.00 a pair of earrings was given to me free. And this is what I received a air freshener snowflake on a chain not worth 3.00.
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Reason of review:
Order processing issue
Anonymous

Super jeweler lies

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I also placed an order but on dec 08 plenty of time before christmas. They had no problem taking my money and immediately emailed an order confirmation with expected ship date of dec14th .

That date came and went . I called on dec 15th inquirying on order status i was upgraded to 2 day shipping and told it was being inspected as we spoke and should be shipped in a day or 2 . That came and went no shipment . I emailed my displeasure i got a cold automated response not even address my concerns .

Since dec 18th ive called almost every day inquiry and keep getting told its gonna be shipped out on friday , then on monday then for sure tuesday all thise days came and went also with no word . I beleive they are a scam company .

I will be cancelling my order and also calling credit card company and dispute the charge since i never received anything . This company should be reported to attorney generals office for possible fraud .

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David H Cev

Purchased mismatched blue diamond earrings.

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Awaiting return of mismatched blue diamond earrings. One is square and dark blue (looks very fake) and the other earring is smaller round and light blue (looks better).
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Reason of review:
Return, Exchange or Cancellation Policy
Mckenzie Wqa
map-marker Mumbai, Maharashtra

Scam Artists

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Another overseas company selling fake items at "discount" rates, collecting money but not delivering products - which is why it's wise to only ever pay using PayPal with these types of sites, and avoid placing orders if they do not have an option to pay with PayPal. I placed an order on January 3, 2018. Received an email confirming the order with a note that they would update once the order shipped. By January 18th I had heard nothing further about my order but received an email requesting feedback about my experience. I double checked spam folder and inbox to make sure I had not overlooked anything and then sent a dispute request through PayPal to notify that I had not yet received my order or even a shipping notice. Seller responded within less than 24 hours, stating the items shipped on January 5th - two days after order was placed - via DHL, provided a tracking number, and requested that I wait another 3 days. If I did not receive in that time, they would gladly ship again or send a refund. Shocker - DHL has no record of this tracking number anywhere in their system. I have since escalated my dispute with PayPal to ensure I receive my refund, since the seller wanted to lie and provide a false tracking number - I can only assume they would not actually provide a refund, either. Lesson learned on my end; please learn from error, and don't order from this scam company.
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Loss:
$20
Cons:
  • Way this company handles its business
Reason of review:
Problem with delivery

Preferred solution: Full refund

Laresha Gcj

Refund from SuperJewerley

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I'm waiting for a refund from 12-11-17 thru 01-08-18. On 01-08-18 I spoke with Ray, she stated I have contact Pay Pal to get my money/ The Q; why I have to contact Pay Pal, when I paid SuperJewerly direct? I need to know why I was told to wait for one month, then after to find out that I have to contact Pay Pal to get my money. I need some to Super to contact me directly. My order 126..... I'm waiting for a refund from 12-11-17 thru 01-08-18. On 01-08-18 I spoke with Ray, she stated I have contact Pay Pal to get my money/ The Q; why I have to contact Pay Pal, when I paid SuperJewerly direct? I need to know why I was told to wait for one month, then after to find out that I have to contact Pay Pal to get my money. I need some to Super to contact me directly. My order 126.....
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Loss:
$192
Cons:
  • Being lied to by your service rep
  • I called everyday for 1 month ask for my refund on 01 8 2018
  • Way this company handles its business
Reason of review:
Problems with payment

Preferred solution: Full refund

3 comments
Guest

I received all money back

Guest

Call ur bank or credit card company and file a claim, explain exactly what happened n they will help you

Guest
reply icon Replying to comment of Guest-1415645

Thank you for your help.

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Anonymous

Feeling duped

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Yes ...Clarity enhanced to someone who doesn’t deal in diamonds, doesn’t automatically mean ... it’s not a whole diamond. And something is injected into the large inclusion. The diamonds are yellow and of a very low grade in color and clarity.

And the reason I didn’t purchase a ring from my friend. Is because he deals in exclusively custom designed rings. With a minimum cost of $10,000. I wasn’t prepared to spend that much.

But I wish I would have done more homework of your products.

I guess you get what you pay for. Because your lost reflected in the poor quality or your products. I’ll know better the next time. Buyer beware ...

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Reason of review:
Bad quality
Anonymous

1st & last time ordering g from here

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Superjeweler - 1st & last time ordering g from here
I knew the jewelry wasnt real but man oh man....I was highly disappointed. Didnt expect them to look this fake. Not to mention the earrings were bent & when I tried bending them back it seemed as if the post was going to break so I couldn't wear them even if I wanted to. Ive seen better looking fake jewelry in beauty supply stores. Wouldn't recommend this crap to anyone.
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Reason of review:
Bad quality
Laresha Gcj

SuperJeweler Refund

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I have a bad experience with Super Jeweler to get a refund. I'm still waiting for my money. According to Super Jeweler after one month I have to contact to PayPal. They said that wire money to PayPal. I asked why SuperJeweler wire to PayPal, I never used PayPal to pay to Super Jeweler. I made my payment direct to Super Jeweler. And why after one (1) months of my communication with Super Jeweler representative who was promised to send my money back now I have to contact Pay Pal? I called and talked to Pay Pal representative and provide ID transaction number which I received from Super Jeweler. According to Pay Pal, they do not have any transaction with those ID transactions numbers. So, today is January 16, 2018, my refunds according to SuperJeweler was sent to PayPal on December 11, 2017, which I'm still waiting. Dear Super Jeweler on your police of refund saying 60 days money back guarantee, please explain why I'm still waiting for my money from Super Jeweler. And why you send money to Pay Pal. I'll be waiting for a response and will keep updating my posting every week until I receive the full refund from Super Jeweler.
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Loss:
$191
Reason of review:
Problems with payment

Preferred solution: Full refund

Anil Esc

I never did receive my earrings. I contacted customer service online and she says the best they can do is research with DHL and that it may take up to 30 days for this to happen! I've already waited

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I never did receive my earrings. I contacted customer service online and she says the best they can do is research with DHL and that it may take up to 30 days for this to happen! I've already waited 3 weeks. This is a very poor customer service policy. They should be sending me out another product while they do their own research! No one should have to wait 8 weeks for earrings that may or may not come and that have already been paid for!!! I cannot be responsible for their choice of delivery service. They have not gone above and beyond in this situation.
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Loss:
$200
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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