filters
state:
Show
city:
Show
product:
Show
The first time I ordered, delivery was delayed twice to the point where I had to cancel the first order and re-order. I was asked to do a quick pay through Amazon, which I did. I was told that the first 'crafted' ring could be used to fill the second order and that it...
Read more
1.0
#1171903
Show

Superjeweler - Not satisfied

I ordered my item December 2017, paid priority shipping to get it before Christmas. No did not recieve my item until after a week and after Christmas. I returned my item priority shipping and it has been almost 2 weeks and no refund. They keep saying they processed it and its my bank but no its not my bank. Hopefully a refund soon if not I will be taking more action.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1171720
I have a bad experience with Super Jeweler to get a refund. I'm still waiting for my money. According to Super Jeweler after one month I have to contact to PayPal. They said that wire money to PayPal. I asked why SuperJeweler wire to PayPal, I never used PayPal to pay...
Read more
1.0
#1170046
Superjeweler - Do not waste your time or money
Superjeweler - Do not waste your time or money
So recently i have been looking to upgrade my wedding ring and decided to look around on line. I came across the super jeweler website. The products and prices are so great and they offer intrest free financing. So i decided to finance something small first. I financed...
Read more
Anonymous
Andre

That is indeed one of the worst "opal" I have seen in my life. Thankfully, the ring looks very thin, and as such the prongs for the main stone as well. You could change the st...

2.3
#1167898
Show

Superjeweler - A damn shame

Superjeweler - A damn shame
I ordered a 1carat tennis bracelet in platinum overlay 7 inches for 94.00 a pair of earrings was given to me free. And this is what I received a air freshener snowflake on a chain not worth 3.00.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
Warranty
Website
#1165842
I'm waiting for a refund from 12-11-17 thru 01-08-18. On 01-08-18 I spoke with Ray, she stated I have contact Pay Pal to get my money/ The Q; why I have to contact Pay Pal, when I paid SuperJewerly direct? I need to know why I was told to wait for one month, then after...
Read more
Anonymous
Anonymous

I received all money back

Anonymous
Linda

Call ur bank or credit card company and file a claim, explain exactly what happened n they will help you

1.0
I didn't like
  • Being lied to by your service rep
  • I called everyday for 1 month ask for my refund on 01 8 2018
  • Way this company handles its business
#1164861
Okay, so I'm pissed. That this company does not get better reviews! I went through them for Christmas and my order actually made it on time, it even came in a little gift box for my fiance! When you try to call sometimes they are busy, but their chat people are very...
Read more
5.0
#1164010
Show

Superjeweler - Company is dishonest about shipping

I placed an order on the Dec 28th with expedited shipping. My order is still in process! When asked customer service to provide me with an estimated shipping date, because it’s a birthday present.They replied in a couple of days. This company is TRASH! Go to Jared, Ice.com, Zales any where but here! Never again will I order from them.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1161035
I also placed an order but on dec 08 plenty of time before christmas. They had no problem taking my money and immediately emailed an order confirmation with expected ship date of dec14th . That date came and went . I called on dec 15th inquirying on order status i was...
Read more
1.0
#1152843
Ordered on 12/13; website said delivery on 18th. On Dec 19th was told that the item was miraculously set to ship as we spoke and was offered expedited shipping. Never received any shipping confirmation. Today I was told the shipping date was an estimate after I stated...
Read more
#1152587