The first time I ordered, delivery was delayed twice to the point where I had to cancel the first order and re-order. I was asked to do a quick pay through Amazon, which I did. I was told that the first 'crafted' ring could be used to fill the second order and that it...Read more
Superjeweler - Not satisfied
I ordered my item December 2017, paid priority shipping to get it before Christmas. No did not recieve my item until after a week and after Christmas. I returned my item priority shipping and it has been almost 2 weeks and no refund. They keep saying they processed it and its my bank but no its not my bank. Hopefully a refund soon if not I will be taking more action.
I have a bad experience with Super Jeweler to get a refund. I'm still waiting for my money. According to Super Jeweler after one month I have to contact to PayPal. They said that wire money to PayPal. I asked why SuperJeweler wire to PayPal, I never used PayPal to pay...Read more
So recently i have been looking to upgrade my wedding ring and decided to look around on line. I came across the super jeweler website. The products and prices are so great and they offer intrest free financing. So i decided to finance something small first. I financed...Read more
Superjeweler - A damn shame
I ordered a 1carat tennis bracelet in platinum overlay 7 inches for 94.00 a pair of earrings was given to me free. And this is what I received a air freshener snowflake on a chain not worth 3.00.
I'm waiting for a refund from 12-11-17 thru 01-08-18. On 01-08-18 I spoke with Ray, she stated I have contact Pay Pal to get my money/ The Q; why I have to contact Pay Pal, when I paid SuperJewerly direct? I need to know why I was told to wait for one month, then after...Read more
I didn't like
- Being lied to by your service rep
- I called everyday for 1 month ask for my refund on 01 8 2018
- Way this company handles its business
Okay, so I'm pissed. That this company does not get better reviews! I went through them for Christmas and my order actually made it on time, it even came in a little gift box for my fiance! When you try to call sometimes they are busy, but their chat people are very...Read more
Superjeweler - Company is dishonest about shipping
I placed an order on the Dec 28th with expedited shipping. My order is still in process! When asked customer service to provide me with an estimated shipping date, because it’s a birthday present.They replied in a couple of days. This company is TRASH! Go to Jared, Ice.com, Zales any where but here! Never again will I order from them.
I also placed an order but on dec 08 plenty of time before christmas. They had no problem taking my money and immediately emailed an order confirmation with expected ship date of dec14th . That date came and went . I called on dec 15th inquirying on order status i was...Read more
Ordered on 12/13; website said delivery on 18th. On Dec 19th was told that the item was miraculously set to ship as we spoke and was offered expedited shipping. Never received any shipping confirmation. Today I was told the shipping date was an estimate after I stated...Read more
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