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Didn`t ship by promised date. called was told will upgrade shipping and promised i would have it by date needed. still did not get it. asked for refund got the runaround and more promises, finally demanded refund was told it was done. but days later still no refund....
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1.4
I didn't like
  • Being lied to and notting getting what i ordered or my refund
#977604
I'm disappointed with the merchandise I have purchased. I returned it in less than a week. When i reached out to cutomer service, no one is answering. My next step is to file a claim with the BBB. Also find a way to have this company investigated. I have been waiting...
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1.7
#977543
I ordered a pair of diamond leverback earrings on 12/01/16. I received an order confirmation e-mail immediately, which said that the estimated ship date was 12/02/16, and I would receive an e-mail when it shipped with a tracking number. As of 12/13/16, the earrings...
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3.8
#972266

Short Review on February 12, 2017

Superjeweler
#1006856
3.2
Details
I sent my watch back last week invoice 27517721211579 men's octavius watch ordered from Walmart the was $9.99 I payed $4.75 To ship it to super jeweler 18east Street 3floor New York 10017 Mr.rapacky debit card 6333
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Order Items Under 20 Was Told It Was 90 Percent Off The Retail Review

Superjeweler
#988979
1.0
Details
My entire order ... Is not what I expected... What u described is not what the customer gets...cheaply made jewelry definitely not worth your retail price...or 90% off... I will order again thanks anyway...#RIPOFF
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Superjeweler Shipping Service Review

Superjeweler
#981971
1.3
Details
Placed order before Christmas never received my order but was charged now they don't respond to emails or call me back!
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Superjeweler Customer Care Review

Superjeweler
#981806
4.3
Details
I had ordered 5 bacletts ( 23210) and only received one i called them immediately and email them immediately also on Saturday xmas eve thinking that they MIGHT be open for last minute orders and now today it's Thursday 30th and still no response ive emailed them 3 times and called 2 times still no response what to do im the BBB
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I had a 4ct tennis bracelet & lost it. It took me several years to get money to replace it as it was not insured. I ordered a 4 ct from superjewelers - paid more money than for the first one. It is tiny you can barley see the diamonds. Not sure how they weigh their...
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Anonymous
Hirsh

I agree with your comment. The jewelry is so small that you cannot tell what it really is. I ordered some earrings for my wife and they look like they were for a baby. They...

Product
#968254
I order their deal of 2 diamond earrings they made them seem like they were real good size until I received them ...they were almost microscopic and look very cheap .. it took forever for them to ship and I cant even wear them they are tiny they sent me a 5 .00 dollar...
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2.5
I didn't like
  • Earrings
  • Trashy diamonds
#966353
I have ordered many times from SuperJeweler and although the quality may not be the best, for the price paid I have been pretty happy. The only time I was unhappy was when I ordered the mystery box. I was very upset with what was in it and I wrote a review. Within a...
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#963296
After not receiving packages for over a month or more plus moving, waited to catch up to new address. Still no boxes. Called several times, and was told to either call back for claims, and then never talked with claims. Supposedly orders canceled or no record. Lost...
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I have sent them back with a tracking number etc. Sent back within two days of receiving them so there would be no issues. By reading all these reviews I would be nervous but I used my CIBC Visa which is the only way to shop. They will charge back the company if the...
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Anonymous
mizanur

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4.1
Product
I liked
  • Telephone service with elizabeth
I didn't like
  • Service
#914238
Ring and free gift were damaged. Apparently no inspection before shipping. Ring, free give and free jewelry cleaner solution sent back to get the ring replaced or repaired. I asked for quote on larger stone and that person never called back. Apparently no...
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2.1
#864797
Amazing customer service and shipping. I'll be coming back again soon! :)
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