0 comments
Resolved

I purchased a set of Emerald and Diamond earrings last October from Super Jeweller.Because the order was quite expensive $AU1200+ I was offered other earrings for a very attractive price.

As I wanted to give my two grand daughters something extra at Christmas I ordered two sets of these. The clip on one of the cheap sets would not secure the rings and twice she nearly lost one. In the end she stopped wearing them. I contacted Super Jeweller and was given an assurance someone would contact me shortly and I was provided with a Reference number.

Since then about 10 days I have heard nothing. This despite having sent one or two follow up emails.

I have twice bought from this company in the past and been satisfied, but it seems once ones satisfaction is not met they pull up the drawbridge and close the doors.Consequently, they have lost a customer.

Review about: Both Product And Service Is Bad.

I liked: Initial service and product.

Review #989042 is a subjective opinion of a user.

3.7
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
Style and Design
PRODUCT OR SERVICE Earrings
Reason of Review / Monetary Loss Damaged or defective / $30
Preferred solution Let the company propose a solution

Had an Experience with Superjeweler?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

The Bradford Exchange - FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE The Bradford Exchange "Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my..." Read more Agape Diamonds Wedding Gold Ring Review from Bellevue, Washington Agape Diamonds "I am a very upset customer I brought this ring in Feb 2016 for my wedding June 2016 and I didn't wear it till my wedding day. I loved..." Read more Origami Owl - Terrible Quality For the Price! (with pictures) Origami Owl "My husband bought me a bracelet in December of 2013 with about 6 charms. Within one week, one rhinestone from the link locket fell out along with a single rhinestone..." Read more BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE Bestreplica "Here is my experience with BESTREPLICA.SR, I got sucked for the amazing website someone designed and decided to order, today I decided to cancel my order because the watch never..." Read more Trugreen - Poor customer service Trugreen "after a couple of years of service, i noted that weeds were not being treated and continued to grow. I had to call and complain in order to get it..." Read more Camping World - CTF 325RL Coleman Fifth Camping World "We are having a major problem with our 2012 CTF 325RL Coleman Fifth wheel that we bought new. We took it to a local repair shop which explained something I..." Read more Orbmik Furniture - Stole my money!!! Orbmik Furniture "On October 20, 2014, I went to Orbmik Furniture to purchase a 3pc set of living room furnishings; Sofa, Love Seat, and Chair. I paid $1300 USC cash and was..." Read more American Leak Detection - Shoddy Workmanship American Leak Detection "We had the main water line from the curb to the house replaced by American Leak Detection in 2015. We are in Wake Forest, NC. Two years later, we woke..." Read more