Superjeweler
Superjeweler Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Superjeweler has 2.4 star rating based on 122 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Superjeweler to a friend or colleague.
- Rating Distribution
Pros: Initial service and product, People, Shipping.
Cons: Customer service, Way this company handles its business, Quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Superjeweler has 2.4 star rating based on 122 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Superjeweler to a friend or colleague.
- Rating Distribution
Pros: Initial service and product, People, Shipping.
Cons: Customer service, Way this company handles its business, Quality.Recent recommendations regarding this business are as follows: "AVOID!", "Examine item before they go out package it better to protect it", "Stay away", "NEVER TRUST THEM!", "RUN DON'T WALK AWAY FROM THIS COMPANY".
Most users ask Superjeweler for the refund as a solution to their issues.
Review authors value the most Website and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBUYER BEWARE
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate Delivery of Christmas Present
Preferred solution: Full refund
User's recommendation: NEVER TRUST THEM!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoorly made jewelry at cheap prices
purchased a wedding set March 2021 for wedding May 2021. 60 day refund warranty expired before ring was worn but who knew it would be a shoddily made piece of junk.
Has been in their repair shop 6 times because the band consistently loses its diamond chip stones. It takes 1-3 months each episode of repair into and back to me, for the last 2 yrs and they consistently refuse refund for this "lemon" junk piece of jewelry. Service is HORRIBLE. Any price for JUNK is too much and it takes forever for them to repair and return.
2-3 months to replace the lost stones is not reasonable, nor is 6 repairs in 2 years.
I would never purchase anything from them again. Business lacks integrity.
- Cheap prices for cheaply made products
- Shoddy craftsmanship
Preferred solution: Full refund
User's recommendation: Buyer Beware
Items come in damage
User's recommendation: Examine item before they go out package it better to protect it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkDid not deliver
- Friendly
- Do not deliver
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered 14K gold diamond studs and was sent fake gold
On Black Friday Nov 24, 2023 I ordered item 674** **k gold .07 diamond studs and the item was no moving In USPS so 10 days later they reshipped another pair with same order number and December 12, 2023, I received my item a few days later decided to look at the earring through a loop and I noticed the back of the earrings said 14G GF I contacted them, and they did nothing to send me the right pair of earrings and still today Dec 26 2023 having the item in stock have not offered to send me the correct item instead the item is on charge back now, and they expect me to pay the shipping because they never even sent me a return shipping label. Item was not even in a box. I refuse to pay for shipping on an item they had more than enough time to ask me if wanted the earrings in 14K GF no explanation as to what happened with the order.
- No pros at all
- No pros thiefs
- Unethical practices
Preferred solution: I want the item I ordered 67447 14K gold diamond studs .07 at the same sale price I paid for them I think that is ethical thing to do or a full refund with a return shipping label sent to me something they should send with orders.
A pair of earrings
Preferred solution: To pay half now and pay the other half next month
This company is HORRIBLE
RUN.. RUN FAR AWAY.
DO NOT WALK, RUN AS FAST AS YOU CAN. I've tried to order a custom engagement/ anniversary ring for my wife for 6 weeks now. I was told to contact Karen@***.com with my design idea which is quite simple. It's the exact ring they have for 1 1/2 CT past present and future only I wanted rubies on each side.
I have called about a dozen times and this was supposed to be a Christmas gift, but I had to tell my wife to see if she could assist me. She called 7 times as well as we both tried several times. WE BOTH DECIDED THEY DID NOT SEEM INTERESTED IN SPENDING THOUSANDS OF DOLLARS ONLINE WITH A COMPANY THAT DOESN'T RESPOND TO SELL YOU A RING CERTAINLY WILL NOT RESPOND IF THERE WAS A PROBLEM WITH THE RING. BUYER BEWARE.
IM UNSURE IF THEY'RE EVEN A LEGITIMATE JEWELER OR THEIR QUALITY, BUT KAREN IS LIKE A GHOST, SHE DOESN'T EXIST. EVERY TIME WE CALL, WERE PLACED ON HOLD FOR HER THEN TOLD SHE'S UNAVAILABLE.
I WOULD DEFINITELY SUGGEST NOT TAKING A CHANCE WITH SUCH A UNRESPONSIVE COMPANY. I HAVE ALL DOCUMENTATION TO BACK UP THIS REVIEW
- No one follows up or returns calls or emails
Preferred solution: Apology
User's recommendation: RUN DON'T WALK AWAY FROM THIS COMPANY
I recently posted about how crooked they were
They changed the price right in front of my eyes. I have screenshots of both prices when I mentioned a coupon when I got upset they said that they have to go back to the original price is when youre using a coupon we argued back-and-forth and then I decided OK fine I had a $50 coupon still in the bank I would buy this ring that was 29.97 then the ring was 129.97 and I was welcome to use my coupon.
I debated this with them for a couple days and the ring that was 1300. I had already ordered put the down payment on and was expecting to receive next week tonight I got a notification that my money had been refunded they bailed out completely on the sale. What a bunch of losers and liars. And Karen she supposed to be the one that handles all the problems.
She wont even get on the phone and call back. She dumped it on Samantha Ed Samantha, please I dont know anything you have to talk to Karen.
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
Quite by accident I discover the super jeweler is dishonest. Ive been trying to get on the chat line for four days and cant get anyone to answer.
I was supposed to get a $50 coupon for signing up with email I get to spin for $20 off I hadnt had that applied to my account I keep asking chat tonight Im looking at a ring is 29.97 clearance.
I say on chat can I use my $50 coupon that Im supposed to have on this 29.97 ring right in front of my eyes, the price of the ring went from the sale price to 129.97. I have screenshots of both prices, identical ring two different prices right after I say, I want my discount.
- No pros at all
- Are dishonest
- When i called them out on it
- Canceled my
Preferred solution: Deliver product or service ordered
User's recommendation: NO,STAY AWAY
Trying to find out how to use my financing from pay tomorrow to make my purchase
Preferred solution: Need to know how to make my purchases with pay tomorrow.
Complaint
User's recommendation: NEVER BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNHAPPY
Saw their Facebook ad and everything looked absolutely beautiful. Came across a clearance sale they were having, a diamond necklace with matching earrings, reg price $199 and they were pushing it for $29,I think it was.
I bought it for my wife to make her wedding gown look spectacular. Waited almost 2 months for delivery, opened it up and it was the biggest load of crap I've ever seen. Jewelry at Dollar General looks 500% better and more realistic.
Obviously I had unreal expectations, they made it look so fine and brilliant in the pics. There's no way I can put this on my fiance for our wedding.
- Its actually crap
User's recommendation: DON'T waste your money or your time.
I was told I would receive the 2 carat stud earrings i ordered in time for Christmas. This is The white diamond pair I did not receive them
Items not received 258****
Glitch in ordering
User's recommendation: Don’t hesitate to call pissed consumer
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I had worked for them and in fact they are very cheap. Something that would cost customers hundreds of dollars would cost them less than a dollar to make.
Absolutely horrible company with shady, two faced people. And they never offer refunds, they do that as a last case scenario.
They also hire a bunch of customer service reps just to fire them right after Christmas. Awful people truly!!!