filters
state:
Show
city:
Show
product:
Show
The first time I ordered, delivery was delayed twice to the point where I had to cancel the first order and re-order. I was asked to do a quick pay through Amazon, which I did. I was told that the first 'crafted' ring could be used to fill the second order and that it...
Read more
1.0
#1171903
The first time I ordered, delivery was delayed twice to the point where I had to cancel the first order and re-order. I was asked to do a quick pay through Amazon, which I did. I was told that the first 'crafted' ring could be used to fill the second order and that it...
Read more
2.8
#1171896

I have a bad experience with Super Jeweler to get a refund. I'm still waiting for my money. According to Super Jeweler after one month I have to contact to PayPal. They said that wire money to PayPal. I asked why SuperJeweler wire to PayPal, I never used PayPal to pay...
Read more
1.0
#1170046

Superjeweler - Not satisfied

Superjeweler
#1171720
2.2
Details
I ordered my item December 2017, paid priority shipping to get it before Christmas. No did not recieve my item until after a week and after Christmas. I returned my item priority shipping and it has been almost 2 weeks and no refund. They keep saying they processed it and its my bank but no its not my bank. Hopefully a refund soon if not I will be taking more action.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Superjeweler - A damn shame
1/1

Superjeweler - A damn shame

Superjeweler
#1165842
1.4
Details
I ordered a 1carat tennis bracelet in platinum overlay 7 inches for 94.00 a pair of earrings was given to me free. And this is what I received a air freshener snowflake on a chain not worth 3.00.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
Warranty
Website

Superjeweler - Company is dishonest about shipping

Superjeweler
#1161035
1.0
Details
I placed an order on the Dec 28th with expedited shipping. My order is still in process! When asked customer service to provide me with an estimated shipping date, because it’s a birthday present.They replied in a couple of days. This company is TRASH! Go to Jared, Ice.com, Zales any where but here! Never again will I order from them.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Superjeweler - GARBAGE!!!
Superjeweler - GARBAGE!!!
Superjeweler - GARBAGE!!!
1/3

Superjeweler - GARBAGE!!!

Superjeweler
#1149900
"I bought a pair of 1/4 CT hoop earrings for my Daughter. I wasn't expecting flawless diamonds by any means but what I received were the worst "diamonds" I have EVER seen. They looked like little Elmer's glue drops. And their return policy is you have to pay postage AND insurance to send the garbage back. Which I could see if it were me just changing my mind but to return garbage?!?!?!?
Comment
Show
Superjeweler - Do not waste your time or money
Superjeweler - Do not waste your time or money
So recently i have been looking to upgrade my wedding ring and decided to look around on line. I came across the super jeweler website. The products and prices are so great and they offer intrest free financing. So i decided to finance something small first. I financed...
Read more
2.3
#1167898
I'm waiting for a refund from 12-11-17 thru 01-08-18. On 01-08-18 I spoke with Ray, she stated I have contact Pay Pal to get my money/ The Q; why I have to contact Pay Pal, when I paid SuperJewerly direct? I need to know why I was told to wait for one month, then after...
Read more
Anonymous
Linda

Call ur bank or credit card company and file a claim, explain exactly what happened n they will help you

1.0
I didn't like
  • I called everyday for 1 month ask for my refund on 01 8 2018
  • Being lied to by your service rep
  • Way this company handles its business
#1164861
Okay, so I'm pissed. That this company does not get better reviews! I went through them for Christmas and my order actually made it on time, it even came in a little gift box for my fiance! When you try to call sometimes they are busy, but their chat people are very...
Read more
5.0
#1164010
I also placed an order but on dec 08 plenty of time before christmas. They had no problem taking my money and immediately emailed an order confirmation with expected ship date of dec14th . That date came and went . I called on dec 15th inquirying on order status i was...
Read more
1.0
#1152843
Ordered on 12/13; website said delivery on 18th. On Dec 19th was told that the item was miraculously set to ship as we spoke and was offered expedited shipping. Never received any shipping confirmation. Today I was told the shipping date was an estimate after I stated...
Read more
#1152587
The reason I am writing this is because I bought a an engagement on the 17th I paid an extra $14.99 to get shipped out right away I called today to see the status of the Ring today is 12:19 2017 and they telling me it's going to take till next week Christmas is on on...
Read more
#1152504

Contact Superjeweler

Mailing Address:
SUPERJEWELER.COM
20 East 46th St. Suite 1201A
New York, NY 10017
Phone:
(877) 888-0175
More

Superjeweler Products and Services

The reason I am pissed off is that I bought this ring for a reason I bought it on the 17th and they told me it was going to get shipped out right away and now I call today on 12 19th and they told me it's going to get shipped out for next Wednesday how can this be I...
Read more
1.0
#1152489