Brian d Klu

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BUYER BEWARE

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Do NOT waste your time or money. You WILL not receive your order in time and they have terrible customer service. Shop elsewhere for better quality and better service
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Preferred solution: Deliver product or service ordered

User's recommendation: AVOID!!!

Naina K Iyi

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Late Delivery of Christmas Present

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Superjeweler - Late Delivery of Christmas Present
Superjeweler - Late Delivery of Christmas Present - Image 2
Order Placed on Dec 4th, expected shipment on Dec 11, contacted them on Dec 19 - they had not yet shipped - finally decided to ship on Dec 21 Did not receive it in time before my travel NEVER
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Loss:
$400

Preferred solution: Full refund

User's recommendation: NEVER TRUST THEM!

June G Ygo

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Poorly made jewelry at cheap prices

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Superjeweler - Poorly made jewelry at cheap prices
Superjeweler - Poorly made jewelry at cheap prices - Image 2

purchased a wedding set March 2021 for wedding May 2021. 60 day refund warranty expired before ring was worn but who knew it would be a shoddily made piece of junk.

Has been in their repair shop 6 times because the band consistently loses its diamond chip stones. It takes 1-3 months each episode of repair into and back to me, for the last 2 yrs and they consistently refuse refund for this "lemon" junk piece of jewelry. Service is HORRIBLE. Any price for JUNK is too much and it takes forever for them to repair and return.

2-3 months to replace the lost stones is not reasonable, nor is 6 repairs in 2 years.

I would never purchase anything from them again. Business lacks integrity.

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Loss:
$610
Pros:
  • Cheap prices for cheaply made products
Cons:
  • Shoddy craftsmanship

Preferred solution: Full refund

User's recommendation: Buyer Beware

1 comment
Guest

I had worked for them and in fact they are very cheap. Something that would cost customers hundreds of dollars would cost them less than a dollar to make.

Absolutely horrible company with shady, two faced people. And they never offer refunds, they do that as a last case scenario.

They also hire a bunch of customer service reps just to fire them right after Christmas. Awful people truly!!!

Anonymous
map-marker New York, New York

Items come in damage

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Bought my wife earrings for her 50th birthday items came in when she put them on for her birthday she found out one of the earrings were bent and did not line up right she was very upset. She loved the earrings but they came in damage.
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User's recommendation: Examine item before they go out package it better to protect it

Rick H Pvo

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| map-marker New York, New York

Did not deliver

Superjeweler - Did not deliver
I ordered diamond earrings on December 15th because their web site said guaranteed delivery before Christmas. They then said I need to pay for fed ex overnight shipping. I did and I called them numerous times and kept getting the run around on when they were going to be delivered. I called them today 12/23/2023 and they said sorry. You are not getting your earrings. Scam
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Loss:
$1448
Pros:
  • Friendly
Cons:
  • Do not deliver

Preferred solution: Full refund

User's recommendation: Stay away

Ma J Lcz

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Verified Reviewer

Ordered 14K gold diamond studs and was sent fake gold

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On Black Friday Nov 24, 2023 I ordered item 674** **k gold .07 diamond studs and the item was no moving In USPS so 10 days later they reshipped another pair with same order number and December 12, 2023, I received my item a few days later decided to look at the earring through a loop and I noticed the back of the earrings said 14G GF I contacted them, and they did nothing to send me the right pair of earrings and still today Dec 26 2023 having the item in stock have not offered to send me the correct item instead the item is on charge back now, and they expect me to pay the shipping because they never even sent me a return shipping label. Item was not even in a box. I refuse to pay for shipping on an item they had more than enough time to ask me if wanted the earrings in 14K GF no explanation as to what happened with the order.

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Loss:
$50
Pros:
  • No pros at all
Cons:
  • No pros thiefs
  • Unethical practices

Preferred solution: I want the item I ordered 67447 14K gold diamond studs .07 at the same sale price I paid for them I think that is ethical thing to do or a full refund with a return shipping label sent to me something they should send with orders.

Rita G Arn

A pair of earrings

And two carrot lab earrings cost $597.97. When I go check out it reads $797.97 and Im supposed to get $100 gift card with A free polishing cloth The order number is JWL67221
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Preferred solution: To pay half now and pay the other half next month

David K Ahb
map-marker Brookfield, Connecticut

This company is HORRIBLE

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RUN.. RUN FAR AWAY.

DO NOT WALK, RUN AS FAST AS YOU CAN. I've tried to order a custom engagement/ anniversary ring for my wife for 6 weeks now. I was told to contact Karen@***.com with my design idea which is quite simple. It's the exact ring they have for 1 1/2 CT past present and future only I wanted rubies on each side.

I have called about a dozen times and this was supposed to be a Christmas gift, but I had to tell my wife to see if she could assist me. She called 7 times as well as we both tried several times. WE BOTH DECIDED THEY DID NOT SEEM INTERESTED IN SPENDING THOUSANDS OF DOLLARS ONLINE WITH A COMPANY THAT DOESN'T RESPOND TO SELL YOU A RING CERTAINLY WILL NOT RESPOND IF THERE WAS A PROBLEM WITH THE RING. BUYER BEWARE.

IM UNSURE IF THEY'RE EVEN A LEGITIMATE JEWELER OR THEIR QUALITY, BUT KAREN IS LIKE A GHOST, SHE DOESN'T EXIST. EVERY TIME WE CALL, WERE PLACED ON HOLD FOR HER THEN TOLD SHE'S UNAVAILABLE.

I WOULD DEFINITELY SUGGEST NOT TAKING A CHANCE WITH SUCH A UNRESPONSIVE COMPANY. I HAVE ALL DOCUMENTATION TO BACK UP THIS REVIEW

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Cons:
  • No one follows up or returns calls or emails

Preferred solution: Apology

User's recommendation: RUN DON'T WALK AWAY FROM THIS COMPANY

Anonymous
map-marker Round Rock, Texas

I recently posted about how crooked they were

Superjeweler - I recently posted about how crooked they were
Superjeweler - I recently posted about how crooked they were - Image 2

They changed the price right in front of my eyes. I have screenshots of both prices when I mentioned a coupon when I got upset they said that they have to go back to the original price is when youre using a coupon we argued back-and-forth and then I decided OK fine I had a $50 coupon still in the bank I would buy this ring that was 29.97 then the ring was 129.97 and I was welcome to use my coupon.

I debated this with them for a couple days and the ring that was 1300. I had already ordered put the down payment on and was expecting to receive next week tonight I got a notification that my money had been refunded they bailed out completely on the sale. What a bunch of losers and liars. And Karen she supposed to be the one that handles all the problems.

She wont even get on the phone and call back. She dumped it on Samantha Ed Samantha, please I dont know anything you have to talk to Karen.

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User's recommendation: DO NOT BUY

Jeanne B Yzw

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Verified Reviewer

Cancel order

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Quite by accident I discover the super jeweler is dishonest. Ive been trying to get on the chat line for four days and cant get anyone to answer.

I was supposed to get a $50 coupon for signing up with email I get to spin for $20 off I hadnt had that applied to my account I keep asking chat tonight Im looking at a ring is 29.97 clearance.

I say on chat can I use my $50 coupon that Im supposed to have on this 29.97 ring right in front of my eyes, the price of the ring went from the sale price to 129.97. I have screenshots of both prices, identical ring two different prices right after I say, I want my discount.

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Pros:
  • No pros at all
Cons:
  • Are dishonest
  • When i called them out on it
  • Canceled my

Preferred solution: Deliver product or service ordered

User's recommendation: NO,STAY AWAY

Angela J Fdn

Trying to find out how to use my financing from pay tomorrow to make my purchase

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Im not complaining. I need to know how to use my pay tomorrow account in order to make my purchases.
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Preferred solution: Need to know how to make my purchases with pay tomorrow.

Anonymous
map-marker Los Angeles, California

Complaint

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HORRIBLE COMPANY JEWELRY FAKE TURNED GREEN IRRATIONAL ON NECK. HORRIBLE REFUND POLICY HORRIBLE COMPANY. NEVER BUY CUSTOMER BEWARE
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User's recommendation: NEVER BUY

TeeRo R

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Verified Reviewer

UNHAPPY

Saw their Facebook ad and everything looked absolutely beautiful. Came across a clearance sale they were having, a diamond necklace with matching earrings, reg price $199 and they were pushing it for $29,I think it was.

I bought it for my wife to make her wedding gown look spectacular. Waited almost 2 months for delivery, opened it up and it was the biggest load of crap I've ever seen. Jewelry at Dollar General looks 500% better and more realistic.

Obviously I had unreal expectations, they made it look so fine and brilliant in the pics. There's no way I can put this on my fiance for our wedding.

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Loss:
$30
Cons:
  • Its actually crap

User's recommendation: DON'T waste your money or your time.

Ferlin Pxo
map-marker Minneapolis, Minnesota

I was told I would receive the 2 carat stud earrings i ordered in time for Christmas. This is The white diamond pair I did not receive them

Where are the white diamond stud earrings that I was to receive by Christmas? I have not heard anything back from you as to why I havent received my shipment.
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Anonymous
map-marker Dallas, Texas

Items not received 258****

They is re shipping but it took 3 weeks for them to respond back one of the customer care was very rude I emailed them several times
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Anonymous
map-marker Kirkland, Washington

Glitch in ordering

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Called and within minutes my order was fixed and confirmed. I received my order and it is beautiful. Thank you
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User's recommendation: Don’t hesitate to call pissed consumer

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