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My brother order three bracelets for his sons girlfriends for their birthdays. I took the bracelet to the post office had them sent with a tracking number with attention to the engraving Department. Needless to say we only got two of the bracelets back and I'm still...
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1.3
#1359814
I won the Super Jewelers March Diamond Stud earrings giveaway that are valued at $5000, I'm not ignorant I knew that is not what the earrings would be worth, so I receive the earrings and I'm not going to lie I got them like 4 days after I won they were beautifully...
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Anonymous
Torey Toriano

Yes, I am concerned as well, even the jewelry they described as lab created may not be anything more than a cubic zirconia. This ticks me off! Lab created stones are precisely...

1.3
#1237198
I purchased a $517 ring for my wife for our upcoming anniversary. Got a notice we had to pay an extra $67 on a COD charge. When she called Super Jeweler to talk to a manager. The manager did not care! Simply said if you don't want it send it back! Theres nothing we can...
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Anonymous
Andrew Fox

Hi Tammy,I can see lots of problems with your order, none of which are your fault.SuperJeweler has a Duty and Tax paid program, so you should not have had to pay the tax. I'm ...

Anonymous
Anonymous

have you ever bought a diamond ring?

2.4
#1235514
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Superjeweler - Purchased mismatched blue diamond earrings.

Awaiting return of mismatched blue diamond earrings. One is square and dark blue (looks very fake) and the other earring is smaller round and light blue (looks better).
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
#1209893
Yes ...Clarity enhanced to someone who doesn’t deal in diamonds, doesn’t automatically mean ... it’s not a whole diamond. And something is injected into the large inclusion. The diamonds are yellow and of a very low grade in color and clarity. And the reason I didn’t...
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1.5
#1199099
Bought a 2.5 carat halo ring from Super Jeweler. I received it after about four weeks after ordering. Which was fine for my plans. I took the ring to a local jeweler friend in town. And was shocked at his discovery. He examines the diamond. And discovers, that the...
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SuperJeweler.com
SuperJeweler.com
Superjeweler Verified Representative

Dear Customer,What you have bought is a Clarity Enhanced Diamond, which is CLEARLY DISCLOSED ON OUR WEBSITE.It's interesting that you did not trust your "Jeweler Friend" enoug...

1.4
#1195510
Superjeweler - Overall good company
I am pretty satisfied with the company not sure why I am hearing all the bad reviews. I ordered two gem stone rings a sapphire one and a blue topaz one overall I am extremely satisfied with the quality for the price I payed. I also bought a 14k gold micro pave princess...
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4.9
#1187045
I was alerted to a great deal on some diamond earrings from SuperJewelers.com a couple of weeks before Valentines day and boy do I regret it. We were celebrating on the 9th (weekend before) and the listing for the product says that they would ship by Thursday the 8th....
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Anonymous
Eric B

Same thing happened to me!

#1187036
Superjeweler - They suck
My order was cancelled before it was shipped. Upon purchase on 1/27, the website stated that my purchase would ship on 1/31. By 2/3 it still had not shipped. I emailed customer service and was given a vague, non-informative answer. Later, there was a follow up email to...
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#1183755

Contact Superjeweler

Mailing Address:
Superjeweler.com, Inc.
20 East 46th St. Suite 1201A
New York, New York 10017
United States
Phone:
(877) 888-0175
More
I never did receive my earrings. I contacted customer service online and she says the best they can do is research with DHL and that it may take up to 30 days for this to happen! I've already waited 3 weeks. This is a very poor customer service policy. They should be...
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2.4
#1175412