Product: Superjeweler Shipping Service Clear all filters (20 of 20 reviews match)
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I was alerted to a great deal on some diamond earrings from SuperJewelers.com a couple of weeks before Valentines day and boy do I regret it. We were celebrating on the 9th (weekend before) and the listing for the product says that they would ship by Thursday the 8th....
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Superjeweler Shipping Service
#1187036
Superjeweler - They suck
My order was cancelled before it was shipped.Upon purchase on 1/27, the website stated that my purchase would ship on 1/31. By 2/3 it still had not shipped. I emailed customer service and was given a vague, non-informative answer. Later, there was a follow up email to...
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Superjeweler Shipping Service
#1183755
I never did receive my earrings. I contacted customer service online and she says the best they can do is research with DHL and that it may take up to 30 days for this to happen! I've already waited 3 weeks. This is a very poor customer service policy. They should be...
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2.4
Product
Superjeweler Shipping Service
#1175412
Another overseas company selling fake items at "discount" rates, collecting money but not delivering products - which is why it's wise to only ever pay using PayPal with these types of sites, and avoid placing orders if they do not have an option to pay with PayPal.I...
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1.0
Product
Superjeweler Shipping Service
I didn't like
  • Way this company handles its business
#1172441
The first time I ordered, delivery was delayed twice to the point where I had to cancel the first order and re-order.I was asked to do a quick pay through Amazon, which I did. I was told that the first 'crafted' ring could be used to fill the second order and that it...
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1.0
Product
Superjeweler Shipping Service
#1171903
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Superjeweler - Not satisfied

I ordered my item December 2017, paid priority shipping to get it before Christmas. No did not recieve my item until after a week and after Christmas. I returned my item priority shipping and it has been almost 2 weeks and no refund. They keep saying they processed it and its my bank but no its not my bank. Hopefully a refund soon if not I will be taking more action.
2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
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Product
Superjeweler Shipping Service
#1171720
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Superjeweler - A damn shame

Superjeweler - A damn shame
I ordered a 1carat tennis bracelet in platinum overlay 7 inches for 94.00 a pair of earrings was given to me free. And this is what I received a air freshener snowflake on a chain not worth 3.00.
1.4
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
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Website
Product
Superjeweler Shipping Service
#1165842
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Superjeweler - Company is dishonest about shipping

I placed an order on the Dec 28th with expedited shipping. My order is still in process! When asked customer service to provide me with an estimated shipping date, because it’s a birthday present.They replied in a couple of days. This company is TRASH! Go to Jared, Ice.com, Zales any where but here! Never again will I order from them.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
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Product
Superjeweler Shipping Service
#1161035
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Superjeweler - Happy customer

I odered a diamond bracelet its beautiful. It came real quick. Love it.
Product
Superjeweler Shipping Service
#1112710
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Superjeweler Shipping Service Review

Placed order before Christmas never received my order but was charged now they don't respond to emails or call me back!
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Superjeweler Shipping Service
#981971